FAQs

GENERAL

How do I send feedback?
You can send feedback by clicking the SEND FEEDBACK button in the bottom left corner of the application.

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LOGIN

How do I get my password if I forgot it?
Click CUSTOMER LOGIN to open the application then click the FORGOT YOUR PASSWORD? button under the login. Enter your email address and an email will be sent to you with a new password.

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MY ACCOUNT

How do I view my account details and activity?
You can view any past payments in the MY ACCOUNT section under ACCOUNT INFO. You can also update your profile or cancel your account.

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SELECTING A DESIGN

How do I erase my current brand and start over?
If you haven't puchased a document, click the START OVER link on the Home page of the application and it will erase your current brand and log you out of the application. This will NOT delete any logos that you have saved as favorites. If you've purchased a document you won't be able to erase your current brand at this time.

None of the photos in the designs fit my company. What do I do?
Do not let the photos in the brands affect your choice of design because all pictures can be swapped out and edited in the DOCUMENTS section. You can even upload your own photos to create the perfect brand for your company.

Can I create my own design or start with a blank page?
No. Currently we do not offer this service, but you can customize your brand within BrandDoozie or explore our Custom Design Solution option.

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EDITING DOCUMENTS

Why are my bullet points not showing up?
If you cut and paste bullet points they will show up incorrectly. Cut and paste the text you want then add the bullet points in the BrandDoozie application.

When I cut and paste into my document it doesn’t show up the way I want it to.
When you cut and paste text/special characters like a bullet point you must re-stylize the text after you paste it. ex. If the text you cut has bullet points, you will have to paste it in then select bullet points from the text editor tool bar.

How do I edit my document?
To edit a document you must be in the DOCUMENTS section. While you are in the DOCUMENTS section, double click the document you wish to edit. Double click any area that highlighted to edit text/photos on your document.

How do I edit my document's name?
Click on the i icon when you’re in the DOCUMENTS section.

I can’t see the bottom of my document and there are no scroll bars, what do I do?
You can move your document by clicking and holding down and then dragging your mouse around to place your document where you want it. Watch the tutorial for more information.

How do I change the colors or fonts of my brand?
You must return to COLORS, FONTS section to change the colors or fonts in your brand. Changing colors and fonts will not affect any edits you have made in the DOCUMENTS section.

I typed something into the text editor and pushed SAVE, but when I refreshed, it’s not showing up correctly in my document, what do I do?
There is too much text in the text editor. You must remove some of your text and SAVE then REFRESH again. Shorten your text until it fits into the given area of your document.

What languages can be used in the Text Editor?
Currently the Text Editor is set up for most European Languages. We are currently working on adding special characters so that other languages will be able to use BrandDoozie. (Spell Check only works for English).

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ADDING AND DELETING DOCUMENTS

How do I get more documents?
To get more documents click on the GET MORE DOCUMENTS button in the DOCUMENTS section. In the DOCUMENTS, you’ll be able to preview and add documents that coordinate with your brand.

Can I make a copy of a document that I already have?
You can make a copy of a document you already have in the DOCUMENTS section by clicking the duplicate document icon.

How do I delete a document to make room for a new document?
You can delete a document in the DOCUMENTS section by clicking the trash can icon. If you choose to delete a document, all edits and changes will be deleted and you will not be able to retrieve that document in the future.

How do I find a document that I deleted?
Once you have deleted a document you will no longer be able to retrieve it. Only delete a document if you no longer need it or the content within the document. Make sure that you download and save a PDF of your document if you would like to use it in the future.

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PHOTO GALLERY

How do I get into the photo gallery?
Click the PHOTOS tab in the navigation bar or double click on a photo to edit it. Once you are in the Photo Editor mode, click Search Photo Gallery in the upper left hand corner.

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UPLOADING PHOTOS

Can I upload photos?
Yes. You can upload photos by selecting UPLOAD PHOTOS in the left hand corner of the PHOTOS section.

How many photos can I upload?
You can upload as many photos as you need until you reach your designated amount of photo space (approximately 100mb). Note that Trial Members only have a certain amount of photo space (approximately 5mb).

Why is my photo too small to upload?
Photos must be 50kb to upload. This limit guarantees that your document will look professional and not pixilated.

Why am I receiving an error when I upload my photo?
The photo may be corrupt or may not be a format we support. Here are the formats we support; .jpg, .jpeg, .png.

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CUSTOMIZING COLORS AND FONTS

How do I change my colors after saving a brand and will it erase my prior work?
To change your colors click on the COLORS, FONTS button at the top of the page. Select a different color palette and then click REFRESH COLORS AND FONTS to view. When you’re done searching for new colors click SAVE to save your new colors. This will NOT erase any of your previous edits to your documents, logos or anything else but your colors.

Can I use my own fonts if the one I want isn’t listed?
No, currently you can only use the fonts available in BrandDoozie.

Can I change my fonts without loosing any of my previous work?
Simply return back to the COLORS, FONTS section and select a different font then click REFRESH. Like changing colors, this will NOT erase any of your previous work.

Can I make my font larger?
Yes, to change the size you must select from the text editor drop down menu. Your choices are: HEADLINE, SUBHEAD 1, SUBHEAD 2 or BODY COPY. They are named for what they work perfect for. Example: Use HEADLINE for all of your headline copy. Currently you cannot increase or decrease the set size of the font.

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CREATING A LOGO

How do I download my logo?
In MY HOME select the DOWNLOAD LOGO button and you will be able to download it as an EPS or JPG.

What if I delete my logo completely?
Don’t worry we have you covered. All you need to do is click RELOAD STARTER LOGO in the top right corner of the LOGOS section.

How do I move my logo?
You can move your logo by clicking the MOVE button in the top left of the LOGO section then click and hold the logo to move.

How do I edit my logo?
You can edit your logo by double clicking the line you want to edit or by clicking the “Edit Text” button at the top left of the LOGO section.

Can I copyright my logo?
Yes you can but we do not offer this service directly.

Can I create more than one logo so I can compare and contrast?
Yes you can. After you create a logo you are proud of add it to your favorites by clicking “ADD TO FAVORITES” button at the bottom of the application. To load the logo click on the pencil icon next to the favorite that you would like to see.

What is the “Reduced Preview” window in the top left hand corner?
This preview window shows you what your logo will look like on your documents.

How do I make a logo a favorite?
Click the “ADD TO FAVORITES” button at the bottom of the LOGOS section.

How do I load one of my favorites?
Click the pencil icon to load one of your favorites.

How do I delete one of my favorites?
Click the trashcan icon underneath your favorite to delete.

How do I change the color of my logo?
You can change the color of your logo when you are in the DOCUMENTS section. When you are viewing a single document double click on the logo and choose a color from your color palette.

How do I upload my own logo?
If you purchase a document or a website you can send us your logo to get uploaded as long as it’s a vector image.

Can I add graphics to my logo?
At this time we do not have this feature but check back soon because it's in progress.

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TEXT EDITOR

How do I get to the Text Editor?
To get to the Text Editor, double click on the text you want to edit.

What can I do in the Text Editor?
In the Text Editor you can add and edit text, change type of text (headline, body, etc.), change the color of the text, change the text styling (bold, italic or bullets) and check your spelling. Once you have made these changes remember to SAVE and then REFRESH to see changes.

I typed something into the text editor and pushed Save, but when I refreshed, it’s not showing up correctly in my document, what do I do?
There is too much text in the text editor. You must remove some of your text and SAVE then REFRESH again. Shorten your text until it fits into the given area of your document.

What languages can be used in the Text Editor?
Currently the Text Editor is set up for most European Languages. We are currently working on adding special characters so that other languages will be able to use BrandDoozie. (Spell Check only works for English).

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PRINTING AND FOLDING

Where do I print or email my documents?
You can print your documents when and where you want. Print your documents from your desktop printer at home or office, take them to a quick printer, send them to an online professional printer or email them. You have complete control over how and where you print your documents.

My professional printer asked me for the Pantone (PMS) colors in order to print my documents. What do I do?
BrandDoozie PDFs are provided as CMYK files and should be printed as such. If the printer says they can convert them to Pantone for you, you should let them know that you would prefer to keep the file as is (CMYK) because that is how the file was designed to be printed (4-color process).

What type of printer do you recommend?
While your desktop printer will work great for flyers, letterhead, envelopes, and more, we recommend that brochures, documents needing folding and business cards be printed at a professional printer. We suggest finding an online printer since they typically offer high quality printing affordably.

What type of printing do you recommend?
Your desktop printer should be high enough quality for many of you BrandDoozie documents, but if you want the highest quality professional printing, we recommend 4-color process Litho printing.

If I plan on printing on a pre-printed BrandDoozie document, are there special instruction?
If you print on a BrandDoozie document that has been digitally printed, make sure that it was originally printed with laser safe inks (i.e.: having your letterhead printed and then running it through your desktop printer in order to print a letter).

How do I fold my documents?
All folding instructions can be found on the Printing Resources page. If you are taking your document to a printer, give them any special folding instructions.

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DOWNLOADING AND USING PDF’S

How do I download my documents?
Open the document you want to download/print then click the P icon. You will be given multiple choices for downloading. Select one and select DOWNLOAD to begin downloading. Name your document and select where you want it to be saved. Use Adobe Reader to open and view your document.

How do I know what type of download to use?
If you are downloading a document to send as an e-mail, proofread or use as a rough draft use “Desktop Printing” or “Email”. If you plan on printing your document on your personal desktop printer or taking it to a quick printer, choose one of the Desktop Printing Options. Use trim marks if you plan on printing on oversized paper and trimming your document (need to do if printing with bleeds). Use without Trim Marks if you plan on printing and using the document as is (you may end up having a white border around your document). If you would like to send your document to a professional printer select “Professional Printing.” You will then be prompted on how you want your document printed. This option will format the document appropriately for that printer.

Why are my documents watermarked (Why does it say BrandDoozie across my documents)?
All documents other than the Business Cards are watermarked while participating in the free trial. Once you buy a BrandDoozie document all watermarks will be removed.

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PRICING

How much does BrandDoozie cost?
Check out BrandDoozie’s Pricing page.

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PURCHASING A WEBSITE

How does it work?
Once you purchase your website, a BrandDoozie account specialist will contact you to discuss your custom web site design, and gather text and photos for your home page. We’ll also work with you to set up your domain name. Our Design team will then create 2 home page designs/themes, from which you’ll select one. If you want to make additional changes at this time, we’ll create one revised design based on your input. After that, additional revisions are $99/hr. Upon your approval of your home page design, we’ll apply the selected theme to any additional templates you’ve selected. You get to add your own content to your template pages, using our web editing tools**, or we can assist you at $99/hr. We’ll guide you in setting up or transferring your domain name. Then we’ll post your new website to our servers. Finally, we’ll give you your login and password, so you can access, edit and manage your website content.

How long does it take?
About two weeks:
Once we receive your order, we will contact you within one business day* for your web consultation. Then, we’ll provide 2 home page layouts within 3 working days. Upon your approval, we’ll program your website and post your website to our servers in 2-5 working days.

*We are closed on Saturday, Sunday and Holidays. BrandDoozie business hours are Monday thru Friday, 8am to 5pm U.S. Pacific standard time. Upon purchase, we will immediately make every effort to contact you during business hours. **Web editing tools are only available with a hosting package. Your hosting package will determine the number of pages you can create. You can only have one home page.

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NEW TOOLS & RELEASES

How do I find out about new tools and releases?
We will keep you up to date with our BD Buzz section on our website.

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